Taobao Global Direct Shipping: Review and Guide

Taobao Global Direct Shipping(直送) is a Taobao official forwarding service.All you need to do is checkout all items in your shopping cart at once, select “Taobao Direct Shipping(直送)” and make payment, sit back and wait for your parcel to be delivered directly to you without having to undergo a consolidation process at the forwarder warehouse.

The biggest advantage of this service is you only have to make one-time payment including domestic + international shipping fee, so you won’t need to consolidate your orders and make any second payment – Fast and easy! Save time save money!

1. Who can use this service?

Taobao Global Direct Shipping(直送) currently supports 6 regions,which are:

  • Australia
  • Malaysia
  • Singapore
  • Hong Kong
  • Macau
  • Taiwan

If you are from the above areas,you will see this option when placing order.

2. taobao direct shipping cost:

Below is a list of the shipping cost using Taobao direct shipping,for some regions,you can choose to deliver to your door or pick up yourself somewhere.

If you are from Hong kong,they will also charge a 20HKD delivery fee for residential or remote address.

taobao direct shipping cost

3. how to use taobao direct Shipping

Step 1

Make your order by selecting “Buy Now” or “Add to Cart”. If you are making multiple orders, it is recommended that you choose “Add to Cart” to consolidate all your items and make a lump-sum payment.

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After clicking “Add to Cart” you will be told that the item has been successfully added, click “Proceed to Checkout” to consolidate all your items and make payment.

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Step 2

Select the items that you want to consolidate, click “Checkout”.

Tips: Consolidation in shopping cart – you can only consolidate items listed on this page.

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Step 3

After clicking “Checkout” you will enter the “select delivery address” page. Please select your delivery address.

Tips: You may click on the upper right to “use a new address” and “manage delivery address”.

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After confirming the address, click “Next(下一步)” to confirm the direct shipping method.

Tips: You can see the domestic shipping fee and international shipping fee clearly shown on the right. It’s convenient! It’s money-saving and trouble free!

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After confirming the shipping method, your selected items will be listed at the bottom of the page, along with the total amount to be paid.

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Check the item information, amount, etc. and click “Submit Order(提交订单)” to enter the payment page.

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Note: Certain products which are not eligible for Taobao Direct Shipping will be shown under the “Submit Order” button. These items will not be included in the calculation of the total amount!

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Step 4

After clicking “Submit Order” you will enter Alipay payment page.Check and verify all order details, and then select your payment method.

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After making the payment, you may go to “Purchased Items” to check the order details. Don’t forget to check the delivery status very closely!

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177 thoughts on “Taobao Global Direct Shipping: Review and Guide”

  1. Fleeze

    Hi Eric,

    I bought 4 similar items from taobao using the Direct Shipping and it turns out that each item was 122cm, which exceeds the size limit by 2cm. This resulted in my items being stored at taobao’s warehouse instead of being forwarded to me. I really need those 4 items and have no intention of returning it to the seller. Could you please advise me?

    Reply
  2. Jas

    Hi eric,

    Not sure what happened to my account, after submitted the orders the direct shipping option didnt appear and I only can see consolidation shipment option.

    I just used the direct shipping for the same shop but want to purchase again but cant see the direct shipping option any more.

    P.s tried on computer and mobile

    Pls help, tks

    Reply
  4. HUIS

    Hi Eric,
    I made order from 3 suppliers and i pay for direct shipping to Malaysia address with 1 time payment inclusive shipping fee. Then i got msg from the dispatch thst 1 of my order parcel >130cm and need to top up, or i can choose to return to seller.
    I request to return and ask for seller refund. Does this has any impact on the other 2 order that i made from 2 different sellers ? note that i paid 3 sellers on the same payment. I check the delivery status on the other 2, it seems like they are hanging in the china warehouse. the status shown were green and they thanks me for getting their services.

    Please advise, thanks in advance.

    Reply
  5. Merritt

    Eric,

    Their warehouse contacted me through whatsapp and told me to top up another 228rmb for international shipping fee. When I checked the details of my items, it didn’t ask me to pay for the international shipping fee as for now. Need your advise.

    Reply
      1. Stanley

        Hi Eric, any idea where to find the pay for the international shipping fee button?

        I have a scenario now where I purchase some a few items, direct shipping to SG showed me only 39RMB thus i went ahead now items are at warehouse with latest status “Arrived Hub”

        I see 2 different tracking number including of which belongs to DPEX and i see the same status “Arrived Hub”

        earlier i contacted warehouse CSO cause i didn’t see any status updates, now they’re asking if i topped up the charges required as one of my items has a very large volumetric weight (6kg+)

        they did not advise me how to top up or should I ignore because I already have a DPEX tracking number? Not sure if it will proceed to delivery to SG automatically.

        Appreciate your help & advice on this.

        Thank you very much,
        Stanley

        Reply
  6. Tong Din Eu

    I paid for a ceiling light fan (RMB599) and the suggested taobao global direct shipping fee (RMB116). However when product reached 中通, it was not accepted because it is too large.

    After 2 hours of online chat, seller agree to process refund for RMB599. Need to know if taobao global direct shipping fee (RMB116) will be refunded?

    Seller also advised they only sell in China, so how was the suggested shipping fee (RMB116) is derived?

    Reply
    1. Eric

      HI,yes,the shipping fee will be refunded.the seller is only responsible for sending items to the forwarder warehouse.the suggested shipping fee is caculated by the forwarder,which is 中通 in your case.

      Reply
  8. Joc

    Hi Eric,

    Wonderful blog you have there. Its a life saver.

    However i have a question. im using direct shipping to purchase my goods. i understand that i need to contact the warehouse after the goods have arrived. I dont really understand how to do so.
    Can you please elaborate more?
    Thanks

    Reply
  9. Calvin Yap

    Hi Eric,

    I have bought something from Taobao. It shows delivered but i have checked the AWB at SKYNET it shows AWB does not exist. I did not receive the parcel at all. So where and how or who i should check with now? Hope you can show some lime light.

    Thank you.

    Calvin Yap

    Reply
  10. Hoang Nguyen

    Hello Eric, I bought an item on taobao, but I didnt know that I need to use the forwarder agent (warehouse) or taobao only ships directly to Singapore and Malaysia, I input my address in Vietnam..and paid only one time. The payment is done. Can the seller ship directly to my address in Vietnam, or I have to contact him/her again to fix this issue?

    Thank you very much,

    Reply
    1. Eric

      Hi,Most of the seller do not ship directly to Vietnam,even if they do,the shipping cost is really high,so I suggest you request a refund and then find a taobao agent.

      Reply
  11. Ray

    Hi Eric,

    can i check what it means by total cannot exceed total < 120cm?

    Means i have to add the packaging size L + W + H = must be less then 120cm?

    what about 1 side means? each L / W / H must be below 80cm?

    Looking forward to your reply soon.

    Many Thanks!

    Reply
  12. Shiann

    Hi Eric ! I’m glad for the work you’ve done on your post. I am thinking, instead of the taobao agent, I would like to purchase from taobao directly for myself. But my country isn’t in the selected field of any shipping method. Please give me advise ! Thank you !

    Reply
      1. Kian

        Thank you for the reply.

        As you said in other post, direct shipping may cause further taxation. Is there a guideline for what item to be tax and what not.

        Reply
  14. christine8333

    hi Eric, if use direct shipping to malaysia, after choose the malaysia address there was dont have the next step to choose the direct shipping. can you help?

    Reply
  15. wcng

    Hi there!
    Is that the official weight limit for taobao global direct shipping? Because I cannot find this info anywhere else. I have read across somewhere that if your item is too big, they will reject it and send back to the seller, is that true? I bought 2 parcels weight almost 12kg, kinda worried now. =/

    Reply

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