I am getting tons of requests for a detailed tutorial on Taobao consolidated shipping. In another post, I have stressed a whole lot about it, but it still seems that I don’t clarify myself enough.
Many beginners still are not clear what Taobao consolidated shipping is. So in this post, I will make an attempt to explain basics of Taobao consolidated shipping and how to use it.
- 1. how does it work
- 2. Does it support my country
- 3. what they can’t ship
- 4. Taobao Shipping rate, Size and weight limits
- 5. Taobao to USA shipping cost
- 6. Taobao to Canada shipping cost
- 7. Taobao To Australia Shipping Cost
- 8. Taobao to New Zealand shipping cost
- 9. Taobao To Singapore Shipping Cost
- 10. Taobao To Malaysia Shipping Cost
- 11. Taobao To Hongkong Shipping Cost
- 12. Taobao To Japan Shipping Cost
- 13. Taobao To Philippines Shipping Cost
- 14. Taobao To Vietnam Shipping Cost
- 15. Taobao To Thailand Shipping Cost
- 16. Taobao To South Korea Shipping Cost
- 17. How do they calculate the total shipping cost
- 18. step-by-step tutorial on how to use it
- 19. How can I contact the Taobao warehouse
1. how does it work
Taobao Global Consolidation and Shipping,also called Taobao Cargo,Taobao CSCL,is a Taobao official forwarding service for international buyers.
Step 1: First payment
You submit orders with this option selected and make the first payment for order value+domestic shipping fee from seller to China forwarder’s warehouse.
Step 2: Seller ship orders to forwarder warehouse
Seller will be shown the forwarder warehouse address with your unique ID on the order page and send orders to the forwarder warehouse.
Step 3: Warehouse receive your orders
Warehouse receive it ,weigh it,update you the weight and shipping fee from your account.
Step 4: Second payment
you can log in and make the second payment for the International shipping fee (from forwarder’s warehouse to your destination address).
they will consolidate and ship all your orders in one parcel to your address.
2. Does it support my country
As of April 2022, Taobao supports a total of 14 countries and regions from North America, Oceania, East Asia, and Southeast Asia, and they are:
USA, Canada, Australia, New Zealand, Japan, Philippines, Thailand, South Korea, Malaysia, Singapore, Hong Kong, Macau, Taiwan, and Vietnam.
3. what they can’t ship
The short version
there are total 100+ types of items taobao will not ship abroad,most of them,we will never order it on taobao,so I listed 8 of the most common types of items that we usually mistakenly order:
1. Items exceed size or weight restriction:
Each forwarder has set a restriction for the max weight and size of the parcel they will accept,make sure your parcel are not too long or too heavy.
2. Food
tea, instant noodles, bamboo products, etc.;
3. Liquid, paste, powdered items:
Cosmetics like perfume,lipstick,foundation,nail polish,pencils,pens,alcohol,thermometer,ink etc..
4. Knife and Gun
survival knife,toy gun,water bb gun
5. Electronic device
humidifier,rice cooker,electric toy,vacuum cleaner,etc
6. Magnetic items or parts
Magnets, audio equipment such as audio, motors, speaker, compasses, coils, etc.
7. Battery and items with inbattery
Mobile phones, computers,power banks,watches, lithium battery
8. Branded, fake,replica, counterfeit items
The full version
Here is the full list of prohibited items, if you are curious, you can go and take a look at it.
4. Taobao Shipping rate, Size and weight limits
In order to make it easier for you to understand the shipping costs, weight and size limits of Taobao official shipping to each country, I have created a table for each country, and firstly I will explain the meaning of each column in the table:
forwarder
Here are the forwarders that Taobao cooperates with for each shipping option, each one matches a different warehouse address.
if you have any problems regarding shipping, you will have to contact your warehouse to solve them.
And once the seller ships out your goods, you can’t change shipping methods anymore, because it means switching between different forwarder warehouses which is a very complicated thing.
Warehouse
The warehouse location is the city where the seller ships your goods to, usually in the south of China.
Local Delivery
This is who is responsible for the delivery when the goods arrive in your country.
Shipping rate
Now we are in the middle of a global epidemic, so shipping rates are much more expensive than before, I believe after the epidemic, the rates will be lowered to the original level.
Size and weight limits
All forwarders have maximum weight and size limits, if your package exceeds those limits, they may reject to ship your package.
And even if the package gets accepted and delivered, it could rack up additional charges.
So, after you place an order, especially if your product is heavy or very long, I suggest you contact the seller to make sure the weight and volume of your package are within the allowable shipping limits.
5. Taobao to USA shipping cost
Taobao now supports two shipping options to the U.S., which are Taobao consolidated shipping by air and Taobao consolidated shipping by sea.
Taobao consolidated shipping by Air
The forwarder is Cainiao, which is also a subsidiary of Alibaba Group.
- Shipping solution name: Air freight(集运空运)
- Forwarder name: Cainiao
- Warehouse location: Zhongshan(中山市)
- Local delivery: USPS,door to door
- Shipping rate: First 0.5kg: 119 RMB, Next 0.5kg: 63 RMB
- Size limits: Maximum Length≤80CM，L+W+H≤150CM
- Weight limits: ≤22 kg
Taobao consolidated shipping by Sea
Taobao’s sea shipping rates are calculated based on the weight of your package,
If the actual weight of your package is less than 20kg, it will be calculated using the small parcel rate.
Once it exceeds 20kg, it will be calculated according to the rate of large parcels.
- Shipping option name: Official Consolidation-Sea shipping(集运海运)
- Forwarder name: Cainiao
- Local delivery: Door to Door
- Shipping rate(small parcel):
0＜W≤5kg: fixed 250RMB per parcel
5＜W≤20kg: First 0.5kg: 61 RMB, Next 0.5kg: 21 RMB - Size and Weight limits(small parcel):
Consolidated parcel: Maximum Length≤200CM， L+W+H≤266CM, Total weight≤20kg - Shipping rate(big parcel):
20＜W≤30kg: 27RMB per kg
W＞30kg: 40RMB per kg - Size and Weight limits(big parcel):
Consolidated parcel: Maximum Length≤200CM， L+W+H≤266CM, Total weight≤65kg
If the actual weight of your parcel is less than 20kg, but the size of the parcel exceeds its limit(Maximum Length＞80CM， L+W+H＞160CM),
they will charge an additional surcharge of 300 RMB.
For large parcels, they will also charge an additional surcharge of 300 RMB.
6. Taobao to Canada shipping cost
Like the US, Taobao officially offers only one shipping solution to Canada, which is by Taobao consolidated shipping by air.
Here is the detailed information on this shipping method:
- Shipping solution name: Air freight(官方集运-空运)
- Forwarder name: Cainiao
- Warehouse location: Guangzhou (广州市)
- Local delivery: door to door
- Shipping rate: First 0.5kg: 130 RMB, Next 0.5kg: 68 RMB
- Size limits: Maximum Length≤80CM，L+W+H≤150CM
- Weight limits: ≤20 kg
7. Taobao To Australia Shipping Cost
Taobao provides three shipping solutions to Australia, which are:
- Taobao consolidated shipping by air
- Taobao consolidated shipping by sea
- Taobao global direct Shipping(by air)
And for all shipments by air, the package also supports self-pickup. When you place your order, you can check the pickup option(自提取件) and choose the pickup address.
The self-pickup shipping rate is cheaper than door-to-door.
Taobao consolidated shipping by air
- Shipping option name: Official Consolidation-Air Freight(官方集运-空运)
- Forwarder name: Cainiao
- Warehouse location: Dongguan(东莞市)
- Local delivery: door to door or self-pickup
- Shipping rate(door to door): First 0.5kg: 62 RMB, Next 0.5kg: 49 RMB
- Shipping rate(self-pickup): First 0.5kg: 58 RMB, Next 0.5kg: 49 RMB
- Size limits: Maximum Length≤90 CM，L+W+H≤160 CM
- Weight limits: ≤20kg
Taobao consolidated shipping by Sea
- Shipping option name: Official Consolidation-Sea shipping(官方集运-海运)
- Forwarder name: Cainiao
- Warehouse location: Dongguan(东莞市)
- Local delivery: Door to Door
- Shipping rate(small parcel): First 0.5kg: 66 RMB, Next 0.5kg: 7 RMB
- Size limits(small parcel): Max Length≤90 CM，L+W+H≤160 CM,Volume ≤ 0.1m3
- Weight limits(small parcel): ≤20kg
- Shipping rate(large parcel): First 0.5kg: 66 RMB, Next 0.5kg: 7 RMB plus handing fee 150 RMB per shipment
- Size limits(large parcel): Maximum Length≤350 CM，L+W+H≤720 CM,Volume ＞ 0.1m3
- Weight limits(large parcel): 20kg＜billable weight＜500kg
Taobao global direct Shipping(by air)
- Shipping option name: Official Direct Shipping(官方直送)
- Forwarder name: Cainiao
- Warehouse location: Dongguan(东莞市)
- Local delivery: Door to Door or Self-Pickup
- Shipping rate(door to door): First 0.5kg: 62 RMB, Next 0.5kg: 49 RMB
- Shipping rate(self-pickup): First kg: 58 RMB, Next 0.5kg: 49 RMB
- Size limits: Maximum Length≤90 CM，L+W+H≤160 CM
- Weight limits: ≤5kg
About Tax and GST
If the total value of your order is less than 1000 AUD, you don’t need to pay the customs duty because it is already included in the shipping cost.
GST will also be collected by Taobao in advance when you pay for international shipping, or maybe they will not charge it sometimes.
In short, when you spend less than 1000 AUD in total, you don’t need to worry about duty and GST.
When your total cost exceeds 1000 AUD,
You will need to pay customs duty as required by the Australian Government and Customs.
Your local logistics provider will contact you by phone/text and they will assist you with the customs clearance process.
8. Taobao to New Zealand shipping cost
Taobao offers two shipping solution to New Zealand, which are Cainiao consolidated shipping by air and Cainiao consolidated shipping by sea.
Air shipping service is provided by two forwarders,which are Cainiao and COE logistics. But you can’t choose which forwarder to use, Taobao will automatically choose one for you.
Here are the rates and shipping restrictions of the forwarders:
Consolidated shipping by air(Cainiao) shipping info:
- Shipping solution name: Cainiao consolidated shipping by air(菜鸟集运空运)
- Forwarder name: Cainiao
- Warehouse location: Dongguan(东莞市)
- Local delivery: door to door
- Shipping rate: First 0.5kg: 45 RMB, Next 0.5kg: 40 RMB
- Size limits: Maximum Length≤120 CM，L+W+H≤180 CM
- Weight limits: ≤23kg
Consolidated shipping by air(COE logistics) shipping info:
- Shipping solution name: Cainiao consolidated shipping by air(菜鸟集运空运)
- Forwarder name: COE logistics
- Warehouse location: Dongguan(东莞市)
- Local delivery: door to door
- Shipping rate: First 1kg: 110 RMB, Next 0.5kg: 35 RMB
- Size limits: Maximum Length≤150 CM，L+W+H≤220 CM
- Weight limits: ≤30kg
Consolidated shipping by Sea shipping info:
- Shipping solution name: Cainiao consolidated shipping by sea(菜鸟集运海运)
- Forwarder name: Cainiao
- Warehouse location: Dongguan(东莞市)
- Local delivery: door to door
- Shipping rate: First 0.5kg: 23 RMB, Next 0.5kg: 7 RMB
- Size limits: Maximum Length≤300 CM，L+W+H≤500 CM
- Weight limits: ≤300kg
9. Taobao To Singapore Shipping Cost
Taobao has a lot of users in Singapore, so they provide 3 shipping methods to Singapore, which are
- Taobao consolidated shipping by air
- Taobao consolidated shipping by sea
- Taobao global direct Shipping(by air)
When you choose to ship by air as your shipping method, you can also choose to pick up your package or have it delivered to your door.
by default, it is door to door. if you want to pick up yourself, you can check the pickup option(自提取件) and choose the pickup point when placing your order.
Self-pickup points are provided by POPStation and ParkNParcel. You will receive an SMS and email notification once the parcel is delivered to your pickup points.
Taobao consolidated shipping by air to Singapore
- Shipping option name: Official Consolidation-Air Freight(官方集运-空运)
- Forwarder name: Cainiao
- Warehouse location: Dongguan(东莞市)
- Local delivery: Door to Door or POPStation pickup or ParkNParcel pickup
- Shipping rate(Door to Door): First 0.5kg: 19 RMB, Next 0.5kg: 15 RMB
- Size and Weight limits(Door to Door): Max Length≤100 CM，L+W+H≤160 CM,Total weight≤30kg
- Shipping rate(POPStation or ParkNParcel pickup): First 0.5kg: 18 RMB, Next 0.5kg: 15 RMB
- Size and Weight limits(POPStation pickup): Volume≤42*37*61 CM,Total weight≤25kg
- Size and Weight limits(ParkNParcel pickup): L+W+H＜100 CM, Total weight≤10kg
Taobao consolidated shipping by Sea to Singapore
- Shipping option name: Official Consolidation-Sea shipping(官方集运-海运)
- Forwarder name: Cainiao
- Warehouse location: Guangzhou(广州市)
- Local delivery: Door to Door
- Shipping rate(small parcel): First 1kg: 21RMB, Next 1kg: 7.4RMB
- Size and Weight limits(small parcel):
Consolidated parcel: L+W+H≤500cm, Volume ≤ 0.5cbm, Total weight≤30kg
And single parcel: L+W+H≤180cm, Weight≤25kg - Shipping rate(big parcel):
Volume≤0.5cbm: 225RMB per parcel
Volume 0.5-1 cbm: 450RMB per cbm
Volume ＞1 cbm: 450RMB per cbm - Size and Weight limits(big parcel):
Consolidated parcel: L+W+H≤500cm, Volume ＞ 0.5cbm, Total weight between 30kg -500kg
And single parcel: L+W+H＞180cm, Weight＞25kg
Taobao global direct Shipping(by air) to Singapore
- Shipping option name: Official Direct Shipping(官方直送)
- Forwarder name: Cainiao
- Warehouse location: Dongguan(东莞市)
- Local delivery: Door to Door or Self-Pickup
- Shipping rate(door to door): First 0.5kg: 22 RMB, Next 0.5kg: 15 RMB
- Size and Weight limits(door to door): Max Length≤100 CM，L+W+H≤160 CM,Total weight≤30kg
- Shipping rate(self-pickup): First kg:20 RMB, Next 0.5kg:15 RMB
- Size and Weight limits(self-pickup): Volume≤42*37*61(cm)，Total weight≤25kg
About Tax and GST
If you choose sea shipping, 7% GST will be charged.
Big parcel handling fee
if your orders contain a big parcel(weight ＞30kg or L+W+H＞300cm), you will be charged a handling fee when you pay for shipping cost.
For sea shipping
you will be charged a big parcel handling fee if your consolidated parcel contains an oversize or overweight parcel, the handling fee is 10RMB per order.
for oversize or overweight goods that needs to assist with a crane or other special equipment, they will charge you 400RMB offline for the use of the equipment.
for fragile goods that need wooden shelves, they will charge you 120RMB offline.
10. Taobao To Malaysia Shipping Cost
Because Malaysia is a large country, shipping costs vary greatly, so Taobao divided Malaysia into eastern and western to calculate shipping costs.
Taobao To West Malaysia Shipping Cost
Taobao provides 3 shipping methods to West Malaysia, which are
- Taobao consolidated shipping by air
- Taobao consolidated shipping by sea
- Taobao global direct Shipping(by air)
When you choose shipping by air as your shipping method, you can also choose to pick up your package or have it delivered to your door.
by default,it is door to door. if you want to pickup yourself, you can check the pickup option(自提取件) and choose the pickup point when placing your order.
Self-pickup points are provided by Yunda Express. You will receive an sms and email notification once the parcel is delivered to your pickup points.
Taobao consolidated shipping by air to West Malaysia
- Shipping option name: Official Consolidation-Air Freight(官方集运-空运)
- Forwarder name: Cainiao
- Warehouse location: Dongguan(东莞市)
- Local delivery: Door to Door or Self-pickup
- Shipping rate(Door to Door): First 0.5kg: 15 RMB, Next 0.5kg: 14 RMB
- Size and Weight limits(Door to Door): Max Length≤100 CM，L+W+H≤160 CM,Total weight≤30kg
- Shipping rate(Self-pickup): First 0.5kg: 14 RMB, Next 0.5kg: 14 RMB
- Size and Weight limits(Self-pickup): Max Length≤80 CM，L+W+H≤150 CM,Total weight≤25kg
Taobao consolidated shipping by Sea to West Malaysia
- Shipping option name: Official Consolidation-Sea shipping(官方集运-海运)
- Forwarder name: Cainiao
- Warehouse location: Guangzhou(广州市)
- Local delivery: Door to Door
- Shipping rate(small parcel):
Weight(0 – 3kg): 17RMB per parcel
Weight(3 -15kg): 9.5RMB per kg
Weight(15 -30kg): 8.5RMB per kg - Size and Weight limits(small parcel):
Consolidated parcel: L+W+H≤500cm, Volume ≤ 0.3cbm, Total weight≤30kg
And single parcel: L+W+H≤180cm, Weight≤30kg - Shipping rate(big parcel):
Volume≤0.3cbm: 210RMB per parcel
Volume ＞0.3cbm: 700RMB per cbm - Size and Weight limits(big parcel):
Consolidated parcel: L+W+H≤500cm, Volume ＞ 0.3cbm, Total weight between 30kg -500kg
And single parcel: L+W+H＞180cm, Weight＞30kg
Taobao global direct Shipping(by air) to West Malaysia
- Shipping option name: Official Direct Shipping(官方直送)
- Forwarder name: Cainiao
- Warehouse location: Dongguan(东莞市)
- Local delivery: Door to Door or Self-Pickup
- Shipping rate(door to door): First 0.5kg: 14 RMB, Next 0.5kg: 14 RMB
- Size and Weight limits(door to door): Max Length≤100 CM，L+W+H≤160 CM,Total weight≤30kg
- Shipping rate(self-pickup): First 0.5kg:12RMB, Next 0.5kg:14RMB
- Size and Weight limits(self-pickup): Max Length≤80 CM，L+W+H≤150 CM,Total weight≤25kg
Taobao To East Malaysia Shipping Cost
Taobao provide 3 shipping methods to East Malaysia, which are
- Consolidated shipping by air
- Consolidated shipping by sea
- Global direct Shipping(by air)
As of May 2021, Taobao has not opened a self pick-up service in East Malaysia, only West Malaysia is available.
Taobao consolidated shipping by air to East Malaysia
- Shipping option name: Official Consolidation-Air Freight(官方集运-空运)
- Forwarder name: Cainiao
- Warehouse location: Dongguan(东莞市)
- Local delivery: Door to Door
- Shipping rate(Door to Door): First 0.5kg: 26 RMB, Next 0.5kg: 25 RMB
- Size and Weight limits(Door to Door): Max Length≤100 CM，L+W+H≤160 CM,Total weight≤30kg
Taobao consolidated shipping by Sea to East Malaysia
- Shipping option name: Official Consolidation-Sea shipping(官方集运-海运)
- Forwarder name: Cainiao
- Warehouse location: Guangzhou(广州市)
- Local delivery: Door to Door
- Shipping rate(small parcel):
Weight(0 – 10kg): first 1kg:20RMB,next 1kg:13RMB
Weight(10 -45kg): first 1kg:12.5RMB,next 1kg:12.5RMB - Size and Weight limits(small parcel):
Consolidated parcel: L+W+H≤500cm, Volume ≤ 0.5cbm, Total weight≤45kg
And single parcel: L+W+H≤180cm, Weight≤45kg - Shipping rate(big parcel):
Volume≤0.5cbm: 525RMB per parcel
Volume ＞0.5cbm: 1050RMB per cbm - Size and Weight limits(big parcel):
Consolidated parcel: L+W+H≤500cm, Volume ＞ 0.5cbm, Total weight between 45kg -500kg
And single parcel: L+W+H＞180cm, Weight＞45kg
Taobao global direct Shipping(by air) to East Malaysia
- Shipping option name: Official Direct Shipping(官方直送)
- Forwarder name: Cainiao
- Warehouse location: Dongguan(东莞市)
- Local delivery: Door to Door
- Shipping rate(door to door): First 0.5kg: 25 RMB, Next 0.5kg: 24 RMB
- Size and Weight limits(door to door): Max Length≤100 CM，L+W+H≤160 CM,Total Weight≤30kg
About Customs and tax
Sea shipping to Malaysia will charge 6% SST on order value.
For sea shipping to West Malaysia, your local courier will also charge a remote areas/islands fee for big parcel(volume>0.3cbm or weight >30kg).
Here is the list of islands (Islands) or remote areas that will be charged:
- Langkawi, Panglao Island, Kedah Island, Tioman Island, Genting Highlands, Cameron Highlands- RM 100 per shipment
- East Coast: Muadzam Shah, Endau Rompin – RM 50 per shipment
- South Malaysia: Mersing in Johor, Pulau Kukup, Pengerang, Gesek in Negeri Sembilan – RM 50 per shipment
- North Malaysia: Gerik, Padang Besar, Pengkalan Hulu, Kaki Bukit, Kuala Nerang, Pedu – RM 50 per shipment
11. Taobao To Hongkong Shipping Cost
Hong Kong is very close to mainland China, so Taobao offers three shipping options to Hong Kong:
- Taobao consolidated shipping by Cainiao
- Taobao consolidated shipping by SF-express
- Taobao global direct Shipping by Cainiao
All three shipping methods support self pick-up or door to door delivery. you can choose the pickup address when you place your order.
Self-pickup points and parcel stations are provided by Cainiao,4PX and SF-express. You will receive an sms and email notification once the parcel is delivered to your pickup points.
Taobao consolidated shipping by Cainiao
- Shipping option name: Official Consolidation-Air Freight(菜鳥官方集運-標準)
- Forwarder name: Cainiao/4PX
- Local delivery: Door to Door or Pickup points or Parcel stations
- Shipping rate(Door to Door):
Weight(0＜ X ≤6kg): First 1kg: 17.6RMB, Next 0.5kg: 3.4RMB
Weight(6＜ X ≤10kg): First 6kg: 55RMB, Next 1kg: 5.5RMB
Weight(10＜ X ≤20kg): First 10kg: 70RMB, Next 1kg: 5.5RMB
Weight(20＜ X ≤60kg): First 20kg: 120RMB, Next 1kg: 4.8RMB
Weight(X＞60kg): First 60kg: 300RMB, Next 1kg: 4RMB - Size and Weight limits(Door to Door): Max Length≤350CM，L+W+H≤600CM,Total Weight≤1000kg
- Shipping rate(Pickup points): First 1kg: 9.7RMB, Next 0.5kg: 3RMB
- Size and Weight limits(Pickup points): Max Length≤100CM，L+W+H≤200CM,Total Weight≤20kg
- Shipping rate(Parcel stations): First 1kg: 12.4RMB, Next 0.5kg: 3RMB
- Size and Weight limits(Parcel stations): Volume＜39*10*41cm, Total weight≤3kg
Taobao consolidated shipping by SF-express
- Shipping option name: Official Consolidation-SFexpress(菜鳥官方集運-順豐)
- Forwarder name: SF-express
- Local delivery: Door to Door or SF pickup points or SF locker
- Shipping rate(Door to Door):
Weight(0＜ X ≤20kg): First 1kg: 23RMB, Next 0.5kg: 4RMB
Weight(20＜ X ≤100kg): First 20kg: 175RMB, Next 1kg: 7RMB - Size and Weight limits(Door to Door): Max Length≤150CM，L+W+H≤300CM,Single Parcel Weight≤30kg
- Shipping rate(SF pickup points): First 1kg: 23RMB, Next 0.5kg: 4RMB
- Size and Weight limits(SF pickup points): Volume＜36*30*25cm, Total weight≤20kg
- Shipping rate(SF Locker): First 1kg: 23RMB, Next 0.5kg: 4RMB
- Size and Weight limits(SF Locker): Volume＜36*30*25cm, Total weight≤5kg
Taobao global direct Shipping by Cainiao
- Shipping option name: Official Direct Shipping(菜鸟官方直送)
- Forwarder name: Cainiao
- Local delivery: Door to Door or Pickup points or Parcel stations
- Shipping rate(Door to Door): First 1kg: 16RMB, Next 0.5kg: 3RMB
- Size and Weight limits(Door to Door): Max Length≤100CM，L+W+H≤200CM, Weight≤20kg
- Shipping rate(Pickup points): First 0.6kg: 6RMB, Next 0.5kg: 3RMB
- Size and Weight limits(Pickup points): Max Length≤100CM，L+W+H≤200CM, Weight≤20kg
- Shipping rate(Parcel stations): First 1kg: 11RMB, Next 0.5kg: 3RMB
- Size and Weight limits(Parcel stations): Volume＜39*10*41cm, Total weight≤3kg
12. Taobao To Japan Shipping Cost
Taobao offers 2 shipping options to Japan, one is consolidated shipping, and one is global direct shipping(newly added).
Taobao consolidated shipping to Japan shipping info:
- Shipping solution name: Consolidation-4PX Express Sifang Express(集运-4PX递四方速递)
- Forwarder name: 4PX(递四方)
- Warehouse location: Shanghai(上海市)
- Local delivery: Door to Door
- Shipping rate: First 1kg: 72 RMB, Next 0.5kg: 20 RMB
- Size limits: Maximum Length≤120 CM，L+W+H≤170 CM
- Weight limits: ≤20kg
Taobao Global Direct Shipping to Japan shipping info:
- Shipping solution name: Official Direct Shipping(官方直送)
- Forwarder name: Cainiao
- Local delivery: Door to Door
- Shipping rate: First 0.5kg: 50 RMB, Next 0.5kg: 10 RMB
- Size limits: L+W+H≤160 CM
- Weight limits: ≤10kg
About Japan Customs duty and tax
The shipping cost you pay does not include duties and taxes, If your package is required by customs to pay taxes, your local logistics provider will contact you to pay offline.
Usually, Japanese customs impose high taxes on knitted goods, such as wool sweaters, cashmere sweaters, underwear, socks, bedding, etc.
You can check all the goods that will be taxed and the tax rates in this article.
If the actual weight or size of your package exceeds the permissible limit as stated in the form, it will likely be rejected at the warehouse, resulting in a delayed shipment.
13. Taobao To Philippines Shipping Cost
Taobao provide 3 shipping methods to Philippines, which are
- Consolidated shipping by air
- Consolidated shipping by sea
- Global direct Shipping(by air)
Taobao Consolidated Shipping (by air) to Philippines:
- Shipping solution name: Consolidated Shipping (by air)(官方集运-空运)
- Forwarder name: Cainiao
- Local delivery: Door to Door
- Shipping rate: First 0.5kg: 48 RMB, Next 0.5kg: 48 RMB
- Size limits: Max Length≤110CM，L+W+H≤300CM
- Weight limits: ≤25kg
Taobao Consolidated Shipping (by sea) to Philippines:
- Shipping solution name: Consolidated Shipping (by sea)(官方集运-海运)
- Forwarder name: Cainiao
- Local delivery: Door to Door
- Shipping rate: First 0.5kg: 25 RMB, Next 0.5kg: 12 RMB
- Size limits: Max Length≤600CM，L+W+H≤1000CM
- Weight limits: ≤2000kg
Taobao Global Direct Shipping to Philippines:
- Shipping solution name: Official Direct Shipping(官方直送)
- Forwarder name: Cainiao
- Local delivery: Door to Door
- Shipping rate: First 0.5kg: 48 RMB, Next 0.5kg: 48 RMB
- Size limits: Max Length≤120CM，L+W+H≤150CM
- Weight limits: ≤10kg
About Philippines Customs duty and tax
This shipping quote includes customs duties. So you don’t need to pay extra customs duty.
14. Taobao To Vietnam Shipping Cost
Taobao offers two shipping options to Vietnam:
- Taobao consolidated shipping by land(官方集运-陆运)
- Taobao global direct Shipping by land(官方直送)
Taobao Global Direct Shipping by land(官方直送) to Vietnam:
- Shipping solution name: Official Direct Shipping(官方直送)
- Forwarder name: Cainiao
- Local delivery: Door to Door
- Shipping rate(to Hanoi): 16 RMB per kg
- Shipping rate(to Ho Chi Minh City): 18 RMB per kg
- Shipping rate(to other areas): 19.5 RMB per kg
- Size limits: Max Length≤120CM，L+W+H≤150CM
- Weight limits: ≤10kg
Taobao Consolidated Shipping (by land) to Vietnam:
- Shipping solution name: Consolidated Shipping (by land)(官方集运-陆运)
- Forwarder name: Cainiao
- Local delivery: Door to Door
- Shipping rate(to Hanoi): First 1kg: 16 RMB, Next 1kg: 14 RMB
- Shipping rate(to Ho Chi Minh City): First 1kg: 18 RMB, Next 1kg: 16 RMB
- Shipping rate(to other areas): First 1kg: 19.5 RMB, Next 1kg: 17.5 RMB
- Size limits: Max Length≤120CM，L+W+H≤150CM
- Weight limits: ≤80kg
About Vietnam Customs duty and tax
This shipping quote includes customs duties. So you don’t need to pay extra customs duty.
15. Taobao To Thailand Shipping Cost
Taobao provide 2 shipping methods to Thailand, which are
- Taobao consolidated shipping by land
- Taobao global direct Shipping
Taobao Global Direct Shipping to Thailand:
- Shipping solution name: Official Direct Shipping(官方直送)
- Forwarder name: Cainiao
- Local delivery: Door to Door
- Shipping rate(to Bangkok): First 1kg: 15 RMB, Next 1kg: 15 RMB
- Shipping rate(to other areas): First 1kg: 16.5 RMB, Next 1kg: 16.5 RMB
- Size limits: Max Length≤180CM，L+W+H≤300CM
- Weight limits: ≤10kg
Taobao Consolidated Shipping (by land) to Thailand:
- Taobao Consolidated Shipping (by land)(官方集运-陆运)
- Forwarder name: Cainiao
- Local delivery: Door to Door
- Shipping rate(to Bangkok): First 1kg: 16 RMB, Next 1kg: 14 RMB
- Shipping rate(to other areas): First 1kg: 17.5 RMB, Next 1kg: 14 RMB
- Size limits: Max Length≤180CM，L+W+H≤300CM
- Weight limits: ≤80kg
About Thailand Customs duty and tax
This shipping quote includes customs duties. So you don’t need to pay extra customs duty.
for some remote areas, your local courier company will charge a 50-100 baht remote delivery fee at the time of delivery to you.
16. Taobao To South Korea Shipping Cost
Taobao provides 2 shipping methods to South Korea, which are
- Taobao consolidated shipping
- Taobao direct Shipping
Taobao Direct Shipping to South Korea:
- Shipping solution name: Official Direct Shipping(官方直送)
- Forwarder name: Cainiao
- Local delivery: Door to Door
- Shipping rate: First 1kg: 26 RMB, Next 0.5kg: 7 RMB
- Size limits: Max Length≤100CM，L+W+H≤150CM
- Weight limits: ≤10kg
Taobao Consolidated Shipping to South Korea:
- Taobao Consolidated Shipping(官方集运-空运)
- Forwarder name: Cainiao
- Local delivery: Door to Door
- Shipping rate: First 0.5kg: 17 RMB, Next 0.5kg: 8 RMB
- Size limits: Max Length≤100CM，L+W+H≤160CM
- Weight limits: ≤25kg
About South Korea Customs duty and tax
Shipping fees do not include taxes, so you may need to pay additional duties.
As required by the customs policy in Korea, you are required to fill in your Personal Customs Clearance Code (PCCC) when placing an order on Taobao, otherwise, you cannot complete the payment for the order.
South Korean citizens can generate a PCCC here.
Taobao requires that the phone number & name of the registered PCCC needs to be the same as the order recipient’s phone number & name,
The phone number format needs to be 010 + 8 digits, the name needs to be in Korean.
17. How do they calculate the total shipping cost
the shipping fee
Your parcel will be charged by either actual weight or volumetric weight – whichever is greater. Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.
The volumetric weight calculation formula Taobao forwarder use is L * W * H / 6000 = KG
An example: Let’s say a parcel is 50cmx20cmx20cm and weighs 2.5 kg.
- Multiply the dimensions together to get 20000.
- Divide by 6000 to get 3.33, which rounds up to 3.5.
- That means the volumetric weight for this parcel is 3.5kg. Because the actual weight is 2.5kg, you will be charged for 3.5kg on this parcel because it is the greater of the two (volumetric weight vs. actual weight), making 3.5kg the chargeable weight.
GST and Customs taxes
here is the chart of tax threshold and rate listed:
Note:
The amount of this tax threshold is the total amount including the actual value of the goods and the freight, not only the value of the goods (except Singapore/Malaysia).
the amount of the Singapore/Malaysia tax threshold is subject to the value of the goods.
for Canadian:
if you choose official air transport, A 5% GST will be charged in advance when you pay the international shipping fee.
the service fee for remote areas
if you are from Hongkong, will charge a service fee for residential address(20 HKD) and remote areas(30 HKD).
18. step-by-step tutorial on how to use it
the following is a step-by-step guide on how to use Taobao Global Consolidation and Shipping:
Step 1: first payment
When making an order, please select or add a new address at the shipping address section, and then choose “After the consignment(集运)” “.
you can click “Modification Service Provider” to choose your preferred forwarder based on their pricing and service standards.
After confirming your selection, proceed to payment and complete your order.
Step 2: Manage Your Parcel
Click [跨境物流管理(cross-border logistics management)] in the upper right corner of world.taobao.com homepage or click here
Step 3: Choose parcels to be consolidated
Now you will see your parcels that are waiting to be consolidated.
select products that you want to consolidate. The system will automatically calculate the total weight(总重量) and the shipping fee(预计运费) of the consolidated goods, from the warehouse in China to your place.
After confirmation, click “One-click package settlement(一键合包结算)”.
The official holding time in the warehouse is 20 days. If your parcels stay in the warehouse for not more than 20 days, you won’t need to pay for any extra detention charges. Else, you will be charged 1 RMB per parcel per day.
Taobao Consolidated Shipping allows consolidation of up to 20 orders! If you have more than 20 orders, it is recommended that you split them into different batches of consolidation and make payment accordingly.
Note: you will not receive any notification when orders reach the forwarder’s warehouse,you are advised to download “淘宝Lite” from App Store or Google Play. The “Logistics Helper” in the app will automatically send you the notification.
Step 4: second payment
After consolidating your orders, check the shipping method and delivery address. Then click “Checkout(提交并支付)”.You will then be prompted to make the second payment.
Now the international shipping fee payment settled. Check the status closely and wait for your parcels.
19. How can I contact the Taobao warehouse
There are two ways to get in touch with them,first is by aliwangwang,second is by livechat. they can understand and speak a litte English,so make sure you use simple and plain words.
aliwangwang with the forwarder
On the [物流订单(Logistics Order)] tab, click on the blue icon to consult with the forwarder Customer Service.
contact your forwarder warehouse via LiveChat
Click the following forwarder link to have a live chat with them, if you are not sure which forwarder you are using, check it from this page.
| Region | Forwarder warehouse | ||
| United States | 集运空运 | ||
| Canada | 官方集运-空运 | ||
| Australia | 官方集运-海运 | 官方直送 | 官方集运-空运 |
| New Zealand | 集运-4PX递四方速递 | 集运-中通速递 | |
| Japan | 集运-4PX递四方速递 | ||
| Singapore | 官方集运-海运 | 官方集运-空运 | 官方直送 |
| Malaysia | 官方集运-海运 | 官方集运-空运 | 官方直送 |
| Hong Kong | 菜鸟-官方直送 | 菜鸟-官方集运 | 集运-顺丰速运 |
| Macau | 官方直送 | 集运-顺丰速运 | |
| Taiwan | 官方集运-海运快递 | 官方集运-空运 | 集运-4PX递四方速递 |
That’s all. I hope that this post helped you understand consolidated shipping at a better level. Please leave a comment below, and let me know what you think!
You may also want to see step-by-step ordering from the Taobao guide for beginners.
736 thoughts on “Taobao International Shipping: Everything You Need To Know”
The Taobao shopping cart has a limit of 50 types of products and 120 pieces of product. As I will be buying a lot of things, my order will exceed this limit therefore I may have to split my shopping into several purchases.
If I choose Consolidated – Sea Shipping, how do i ensure all my purchases will be sent to the same warehouse address, consolidated and shipped together to my Singapore address? Thanks
View CommentOne shipping option only matches one warehouse address, so you just have to make sure that you choose the same shipping option when you place your order. Your purchases will be shipped to the same warehouse.
View CommentHello Eric,
I recently bought things on taobao, quite bulky so seller divided it into two packages. The item’s status had a few delays in ship schedule since 9th August, up till today (15/8) there is still no further updates. The latest one said it will depart on 15th. Would i be able to contact anyone to ask about the shipping status? I tried the customer service but they just said the same thing and told me to wait.
[12/8] 【跨境】因船期延误，更新为船舶预计8月15日离港，请您耐心等待
Hope to hear back from you
View CommentHi Eric.
View CommentI had done first payment through phone app. So, where can I find 跨境物流管理 in phone app ? How can I manage my order and consolidate it, and make second payment?
You can google it, some people shared how to combine orders and pay for shipping on the Taobao app.
View CommentI accidentally clicked cancel payment when I was trying to pay for the cross border shipping and now I cannot find the button to pay for my parcel anymore. Can you please help me with this? Thank you very much.
View CommentI don’t know what happened, you can send a screenshot to my email, I’ll see what the problem is.
View Commenthi eric
View Commenthow can i find the warehouse in my area. USA Los Angeles.
they don’t have a warehouse in USA Los Angeles.
View CommentHello! May you help me? I ordered something and it arrived to the warehouse. It says this: 【大陆】您的包裹质检异常，请联系客服处理。What does this mean? Thank you!
View Commentit says there is something wrong with your parcel, you need to contact your warehouse to solve the problem.
View CommentHi Eric! Your guides have been very helpful for me ordering from taobao!
So my package arrived at the warehouse and its just waiting for me to pay for the shipping, but when i go through and enter all of my card information and submit to pay alipay comes back with an error message saying that the payment failed and that the card is unavailable? I was able to use the same card for the initial purchase so I’m very confused as it wont work no matter what I try?
Any help would be much appreciated!
View Commentthen you can change to another card or try later.
View CommentHi Eric, as far as I can see, it seems that taobao official shipping rates beats all the other agents at least for US (other than SAL). Is this normally the case, even pre-pandemic?
Also is there a link to taobao’s official us shipping rates?
thanks
View CommentBefore the epidemic, the official Taobao to USA shipping rates were very competitive.
But you should not forget that agents also charge commissions and exchange rate losses, which is also a large cost.
here is the link of Taobao’s official us shipping rates
View CommentHi. As far as i know, there is no consolidated shipping services to indonesia. I know of a forwarder that does shipping to indonesia. However, they do not provide consolidation services, which means that if i made 10 different purchases on the same day, but they all arrive in the warehouse on 10 different days, i will be charged for 10 seperate occassions. I was hoping to ask if you know of any local chinese companies that provide consolidation services so that i can send my purchases to them so they can send my consolidated order to the forwarder in guangzhou? Or perhaps you have any tips that can help. Thanks in advance.
View CommentMany taobao agents support domestic shipping, you can send your order to the agent’s warehouse first, then let them consolidate and pack your goods, and then send them to your Guangzhou address.
View CommentHi Eric,
View CommentI’ve been ordering directly from taobao via this method for a while now. I think I followed one of your guides a few years ago, thanks!
Now I’m wondering is it cheaper to continue purchasing directly from taobao with their global consolidation or would it be cheaper to use third party service like Bhiner or Superbuy?
I am in Canada. I thought direct would be cheaper than a service/agent since they are a business and therefore must be making money off my purchase somehow. But now that the shipping rate to Canada is quite a bit higher than it used to be, is it more economical to go with an agent that offers cheaper shipping methods?
Which method would you recommend and what do you think the pros and cons are? Thanks in advance!
Hi,there
Yes, now during the epidemic, Taobao official shipping costs have not been so competitive.
You can try these Taobao agents, but don’t forget that they charge a percentage-based commission, and there is also a certain exchange rate loss when you top up to their website.
These are the additional costs you need to consider.
I suggest you use their shipping calculator to estimate the total cost and then compare it with the total cost of Taobao’s direct purchase.
View CommentHAI i wonder taobao after arrived malaysia , what courier do they use to send to house ??
View CommentI remember it used to be these couriers: MSC Delivery, Airpak Express, SKYNET.
View CommentHi,
I’m from Canada and i would like to know better how they charge for the shipping.
If i understand well, if i buy for less than 0.5kg, they will still charge me for 0.5kg shipping because it`s the minimum.
If i buy 2.1Kg will i be charged for 2.1kg or 2.5kg or 3kg?
Thank you a lot for your guide!
View Commentyes, they will still charge you for 0.5kg shipping.
no matter you buy 2.49kg or 2.1kg, it will round up to 2.5kg.
View CommentHi Eric,
What happens if the seller do not accept refund. Can I leave the item in the forwarder warehouse and without any payment for the shipment? Or is there any option to let the forwarder warehouse know that I won’t be paying since the seller do not accept the refund?
View CommentYou can contact your forwarder and ask them to drop your package or you can just leave it there.
In most cases, if you talk to the seller, they will allow you to get a refund.
Or you can route the parcel to a third-party Taobao agent if you still want it.
View CommentHi, may I know the shipping fee (by air) to malaysia ? Thank you .
View Commentjust updated!
View CommentHi Eric, I intend to purchase a bulky item from TaoBao, to be shipped to Singapore. It is a fake rock (actual weight is light but bulky) and the dimensions are 150×100×30cm.
Based on the information in your post, I can only choose the Big parcel option. May I know how to calculate the shopping cost? Any other suggestion on shipment is welcome.
This will be my first purchase at TB.
Many thanks !
View CommentThe shipping cost of your item will be calculated based on the volume, that is to say, it will be calculated on the basis of 0.5 cubic meters.
View Comment