Hi Eric, JCEX mixed up my order and I received someone …

Comment on Taobao International Shipping: Everything You Need To Know by C..

Hi Eric,

JCEX mixed up my order and I received someone elses package. JCEX contacted me yesterday to exchange phone numbers between us, and now I have to ship the package to Australia and she ships to me.

She told me that JCEX can reimburse for the shipping cost, but I don’t know how to ask them about it. The warehouse never told me they can reimburse in case of shipping mistakes like that.

What do I need to provide them?

C. Also Commented

Comment on Taobao International Shipping: Everything You Need To Know

Hey Eric, how can I get a hold of Zhongshan courier? When I click on the links on your tutorial, they don’t work.

The Aliwang link says I haven’t installed Aliwang, but I have. The online chat link just takes me to artificial chat.

Comment on Taobao International Shipping: Everything You Need To Know

Thanks!

I can’t recieve the refund though because my Alipay isnt verified. I don’t have a passport or china bank account.

No clue what to do now.

Recent Comments by C.

Comment on How To Buy Directly From Taobao:The Complete Guide

Hi Eric,

Did you notice that Taobao changed their website to redirect to “item.taobao.com” for everything? There is simply no way to get back to “world.taobao.com” to make orders for international.

I may have figured out how to make an order with the new Taobao, but it’s different since you select your official cargo at the payment settlement page now.

Comment on How to Return the Goods from Warehouse to Taobao Seller?

I do have a question. The warehouse shipped it back to the seller using 中山速递 but I cannot find the logistics company in the drop down menu to confirm the return. Which one would it be?

Thanks!

Comment on How to Return the Goods from Warehouse to Taobao Seller?

Ah, nevermind. I forgot to add the phone number.

Thanks, though. 🙂

Comment on How to Return the Goods from Warehouse to Taobao Seller?

Hi Eric,

I successfully started a refund and got a return address from the seller. Now I am trying to fill out the return shipping address form, but it keeps saying “Submit Order Failed”. What am I doing wrong?

Comment on How To Register And Verify Your Alipay Without Chinese Bank Account

This is pretty much impossible unless you reside or are visiting China and have a Chinese passport. 🙁
Makes receiving refunds after-the-sale very difficult. I will never get my money back from the warehouse’s mistake.

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