Comment on How to Contact Taobao Customer Service by JENNY.
HI Eric,
Is there any way to complaint LEL forwarder to taobao? I had purchase some items Nov 17 but I had not received my stuff till Jan 18. So I contacted LEL to check. They kept telling me to verify what I had ordered and telling me that my orders is not correct which I had already showed them all the proof with photos. I even show them the proof that all my stuffs had been received by them which I requested from all sellers. But they just kept telling me that things cannot be matched. And I got to repeat my problems again and again to them whenever I started a chat with them. Finally they admitted that my parcel was lost and will be able to refund me the items amount that was in the parcel which took about 2 months of repeated verification with them. But till today they had not refund me yet. Whenever I check with them, again they were to ask me the same question again to verify my lost items which they had already agreed to refund me back. And even ask me to check with them every 10 days to see if they’ve refunded me. To me it is like “WTH! You lost my parcel and had wasted my time on tracking back my stuff and now you even dare to ask me to track my own refund???!!!” They just simply do not care and are lazy or reluctant to check back on their system for all the records and conversation we had earlier and what problem we are facing. They just simply keep pushing the things around and around just by entertaining you in a way like solving your problem but no action and follow up. If you ask them again they will start the same questions again. And never get the thing done as what they suppose to do. The most funny thing is when I told them that enough is enough and I’m gonna complain to Taobao about them then they finally told me that they are sorry and will refund me next week after all these unpleasant conversations. The whole thing has been going round and round for 3 months. It is so frustrating as nothing had be done or settled.
This is the worst service and experience.
I feel that some justice must be done here and to prevent other consumer from facing the same problem as I’m facing. So is there any way to submit such cases to taobao for investigation? I believe that such service will somehow affect other user or consumer to use taobao if they had same experience like me. I feel like kind of lost and helpless when I could not get anyone helped me at that point of time.
I do have all the conversation history with LEL.
