Comment on How to Contact Taobao Customer Service by Trejkaz.
I can already see how this is going to end.
I tried contacting the forwarder first, thinking that they might have shipped two boxes, but they said they only shipped one box, and they said it was everything they got, and told me to contact the seller instead. Except in this case, it’s two different sellers, and the forwarded package was missing some items from each order. So now there is this stupid mess where I have to contact two sellers about the order, and that stupid contact seller button on the site doesn’t even do anything so I’m running out of ideas.
Plus even when I finally get through to someone, they’ll just say that they did ship it to the forwarder, and I’ll have to contact the forwarder again. And thinking about it rationally, there’s no way two sellers screwed up at the same time, so it’s obviously the forwarder! So basically, don’t trust JCEX, they steal your shit.
But anyway, assuming both sides deny that they did it, what then?
