Comment on How to Contact Taobao Customer Service by Darrence Choo.
Hi, I have paid CaiNiao to ship my 39 pracels 131410035092103. The parcels arrived to Singapore and cleared custom check on 07 Dc 2021, on 9 Dec 2021 it stated that it will take 2 to 4 working days to deliver. After notice that the parcels have not yet receive, I log in my TB apps to check and it show that the parcels will reach me by 19 Dec 2021. I have text CaiNiao about the problem on 19 Dec 2021, they did not said that the parcel were un-trace instate they told me to wait 2 days for their call. No 20 Dec 2021, i Text them again and soon after CaiNiao from Hong Kong called me and was told that they lost my parcels!!! and they would like to compensate me at their max. amount of no more then 2450yen (My total item and shipping costed 4000yen) which I told them is unacceptable. Now they offer to check the lost parcel and will contacted me again. I am very stress out now and some of the items were pre-oder from my customer for christmas. Very disappointed after all this years of support to Taobao and this is the first time facing such problem, can TaoBao please help to address my issue. Thank you.
