I made a taobao account months ago to purchase something. …

Comment on How to Contact Taobao Customer Service by Ariel.

I made a taobao account months ago to purchase something. My order went through and my bank account was charged. Now I can’t log in and says my account was frozen. I spent quite a bit so I am wondering do they refund me and cancel my order or how can I get in contact them in English? I’m American and don’t know Chinese. 🙁

Ariel Also Commented

Comment on How to Contact Taobao Customer Service

Sorry to bother you again Eric. I tried calling but it won’t go through. Do I need to put +86 first before the “Other areas” phone number for it to go through? I am calling through an American number and understand there will be fees since it is an international call. Thank you a lot for your help.

Comment on How to Contact Taobao Customer Service

Thank you Eric! I will try that.

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