Your Taobao account is restricted means you can’t pay for …

Comment on How to Contact Taobao Customer Service by Eric.

Your Taobao account is restricted means you can’t pay for international shipping, so you can’t get your items.

If you still remember the order information, you can use another Taobao account to contact the seller to ask them not to ship.

Or you can request a chargeback directly from your bank.

Eric Also Commented

Comment on How to Contact Taobao Customer Service

China custom? it is very unlikely to hold your parcel by China custom, if you use taobao offical shipping, you can contact your warehouse to solve your problem.

Comment on How to Contact Taobao Customer Service

Hi, calling their customer service is the only possible way to get your account back.

Comment on How to Contact Taobao Customer Service

Hi I dont know how to fix it, maybe you can try it on the app.

Recent Comments by Eric

Comment on Taobao International Shipping: Everything You Need To Know

I’ve described the whole process in this post, consolidated shipping will ship all orders to a warehouse in China, where they will be packed and weighed, and then shipped to your country.
The advantage is that shipping fee is cheaper, but of course the whole process takes a bit longer than direct shipping.

Comment on How to Buy From 1688.com As a Foreigner (Full Guide 2024)

try read their feedbacks and seller ratings.

Comment on Your Guide to 1688 Account Setup, Verification, Linking Alipay

try it on desktop.

Comment on Guide to Taobao Dropshipping Program & Taobao API

only global distributor can have access to taobao api.

Comment on Pandabuy and Wegobuy were raided by the police for selling and shipping fake and replicas

Thanks for your suggestion, this industry is undergoing big changes, I will watch it for a while then update this post.

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