Comment on How to Contact Taobao Customer Service by Nyny.
Hi Eric, I need some help from you.I create taobao account successfully and I make order successfully too. But I don’t get tracking number and my clothing yet. Now I want to go to check my taobao account . I do nothing, but my account can’t log in. And they said ” very sorry! Serious violations of your account have handled as a “frozen” account. See hear for detail.非常抱歉!您的账户存在严重违规情况,已作“冻结”账户处理。详细请参见这里 . What should i do? How to fix it? I chat to taobao Instragram and Facebook page already,but they haven’t seen my message yet.Thank before hand for your answering.