Comment on How to Contact Taobao Customer Service by Rounette.
Hello. Help needed. I just finished registration and verification on both Taobao and Alipay , but whenever I try to add things to cart, it says that my account is restricted.
All of the verification checks on my profile is green so I’m not sure why they’re restricting my acct.
This is the translated message of the violation:
Violation reason Your registration environment There are serious security risks with the use environment, which affect the information security of individuals and Taobao platform, interfere with the normal transaction order of Taobao.com, violate the “Taobao Platform Service Agreement”, so restrict your account usage. Please do not register too many accounts, do not transfer accounts or send spam messages, and maintain good shopping habits
Which is weird as I haven’t used their services yet. I’ve just finished with acct verification after all 🙁 I’m trying to contact customer support but everything is in Chinese
