Comment on How to Contact Taobao Customer Service by Eric.
I can’t remember, but in the Hong Kong number, the answering machine will tell you in Chinese to press 1 for Chinese service and 2 for English service.
I think it’s a similar situation in Australia.
I know this is very frustrating, but Taobao is not a foreign customer friendly site, no English pages, no English customer support.
Its main customers are the Chinese domestic market and the Chinese abroad.
Eric Also Commented
Comment on How to Contact Taobao Customer Service
China custom? it is very unlikely to hold your parcel by China custom, if you use taobao offical shipping, you can contact your warehouse to solve your problem.
Comment on How to Contact Taobao Customer Service
Hi, calling their customer service is the only possible way to get your account back.
Comment on How to Contact Taobao Customer Service
Hi I dont know how to fix it, maybe you can try it on the app.
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I’ve described the whole process in this post, consolidated shipping will ship all orders to a warehouse in China, where they will be packed and weighed, and then shipped to your country.
The advantage is that shipping fee is cheaper, but of course the whole process takes a bit longer than direct shipping.
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try read their feedbacks and seller ratings.
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try it on desktop.
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only global distributor can have access to taobao api.
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Thanks for your suggestion, this industry is undergoing big changes, I will watch it for a while then update this post.
