Comment on How to Contact Taobao Customer Service by Claire.
Hi Eric,
Your explanations are really awesome! Thank you so much for your well written and clear explanations.
I ran into an unusual problem. I made a purchase on Taobao, consolidated shipping, and it was sent to the US, but I never received it. A FedEx label was created in the US, but FedEx never received the package from the US location. I contacted Taobao customer service who told me to talk to Logistics. The first person said, to try back in a day. They were going to try to find out what happened. Two days later, I finally was able to contact via chat Logistics again. I gave them the numbers for the shipping. They found the order number, but asked me to show screen shots of the items and the price paid. I asked why, because I only wanted them to find the package. They said they would try. I sent screen shots, but they said they did not go through. Then they said I had to contact the America and Canada Consolidation Center myself. They showed me a screen shot from the Taobao app. I do not have the app, but use my computer. I could not find the America Canada Consolidation Center even when I searched for it in Chinese on the Taobao website. Now I regular contacted customer service again. I am waiting to hear back. Any suggestions?
Thanks so much!
Claire Also Commented
Comment on How to Contact Taobao Customer Service
Hi Eric,
Thank you for your kind reply. I got an email from customer support. They gave me a link to the Taobao forwarder page, when I clicked on the link it opened the same Logistics chat where I was told they could not see the screen shots I tried to upload with items and price. Following your advice I downloaded the Taobao app. I chose the Taobao Lite version. Is this correct? I do not see how to log on. It wants to set up an account, but I already have one that I set up and purchased from on my computer. (I did not use Google or Facebook but a different email to set up my original account.) So, now I am stuck. It also does not allow you to take screen shots on the start up page or login it for security reasons it says. Could you advise how to login if you already have an account? Thank you so much! This might help other people too!
