Comment on How to Contact Taobao Customer Service by Samuel.
My account has been frozen. Why? How to fix?
To begin I am a USA resident and over a month ago I made my Taobao account in order to purchase a dakimakura cover that I couldn’t find elsewhere. I successfully purchased the item and then it took about a month until the beginning of March for the seller to drop it off at the shipping warehouse. Which is fine, all the while I’ve logged into my account numerous times throughout the month. Then I paid for the shipping fee about a week ago and my product should be on it’s way now.
Now here is the weird part. I wanted to check how the shipping is going but when I go to log into my account I am prompted with this message, “非常抱歉！您的账户存在严重违规情况，已作“冻结”账户处理。详细请参见这里” which roughly translates to ” very sorry! Serious violations of your account have been handled as a “frozen” account. See here for details”.
I am confused as to what to do next. Is this temporary? Will my order still come? Is there anyway to unfreeze my account? What caused the freeze? If anyone has any information or direction they can give me it would be very appreciated. Thank you for reading
