No it was a Tmall purchase from a glagship …

Comment on How to Contact Taobao Customer Service by Michael Jones.

No it was a Tmall purchase from a glagship store.

Michael Jones Also Commented

Comment on How to Contact Taobao Customer Service

Typo – it was from a flagship store

Comment on How to Contact Taobao Customer Service

I was wondering if you can help me find out why my packages from Tmall (sneakers) arrive to the transfer warehouse in the boxes the seller sells them in and I request in advance for them to not remove them from the boxes, I was told they would not be as the person on the chat support told me he let the warehouse know, but they were removed from the boxes anyway and stuffed into a plastic S.F. Express shipping bag then shipped to me in the US. This has happened more than once. Why do they keep doing this? My items arrive scuffed and misshapen.

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