Comment on How to Contact Taobao Customer Service by Linh Nguyen.
Hi Eric,
I’m in the US and I made a purchase from Taobao, but didn’t get an order confirmation in any shape or form. I registered through my mobile number but, I can’t login to my account because they do not have any record of it. The only record I have is being charged on my card for the purchase. Is there any way you can help me track my purchase?