Comment on How to Contact Taobao Customer Service by Yuu.
hi eric!
it seems taobao is getting harder and harder to use. ;(
i used to be able to buy stuff and ship to japan easily.
it has become a hassle so i stopped buying from TB but recently there are items that only I can find in TB so here i am again.
anyway here is my story, i ordered a bunch of stuff. the sellers messaged me that they dont ship internationally, thats no problem at all. so i give them my warehouse details, this method worked just fine months ago. first of all, now TB asks me to confirm receipt and put in my alipay payment password, ok done.
i thought that after doing that i can move on to consolidating my items so that i can now have em shipped to me. the problem now is: my transactions are successful and there are no further steps after evaluation.
i can not find the option for overseas consolidation.
the status of my items just say that the warehouse has signed for them.
it says this to be exact : [东莞市]快件已在东莞沙田签收 签收人：递四方集运仓签收，大侠，中通镖局护送的包裹已安全抵达，望打赏五星好评！
please help me get my items, i dont know who to contact. xiami si basically useless and i cant find their english speaking customer service.
