Comment on How to Contact Taobao Customer Service by Jes.
Hello Eric, I ordered a jacket from taobao on like 9 may and its been over 2 months and i have not received my jacket. It says that transaction was successful and that the last update was on 15 may saying “[Mainland] Your parcel has been put into storage. If the logistics information has not been updated for a long time, it is recommended to consult the courier company.” I am unable to contact the seller as well, please help.