Thanks for your reply. Where can I find customer service? …

Comment on How to Return the Goods from Warehouse to Taobao Seller? by SC.

Thanks for your reply. Where can I find customer service?

SC Also Commented

Comment on How to Return the Goods from Warehouse to Taobao Seller?

Thank you so much for such informative instructions for me to follow.
So far I have followed your instructions up to the point where I have received the seller’s address and telling the warehouse to return item to seller 退回卖家 by filling out “return to seller” form and paid for domestic shipping fees.
You mentioned that I can find logistic details on the 退回卖家 button. However, the item status is at 退回中 and there’s no 退回卖家 button. And the whole item bar has been greyed out. Is this normal? How can I retrieve logistics details to give seller the tracking information for the return to have successful return and refund??

Recent Comments by SC

Comment on Taobao International Shipping: Everything You Need To Know

Hi Eric,
Thank you so much for such an informative page. I’m trying to purchase my first order. I live in NZ and really scared about the big shipping fee cost through consolidated shipping. Is there any way to know how much my order will weigh beforehand?

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