Apologies for the double post, I checked my account and …

Eric

Comment on How to Return the Goods from Warehouse to Taobao Seller? by Julian.

Apologies for the double post, I checked my account and the warehouse did send the package back automatically. Where can I find the tracking number for the returned package so I can send that information to the seller? Or does the seller get informed of the return by the warehouse directly?

Julian Also Commented

Comment on How to Return the Goods from Warehouse to Taobao Seller?

Hello Eric, I hope you can give me a little advice on returning goods. I mistakenly ordered an item that could not be shipped to my country and the status was noted as 仓库拒收 once it reached the warehouse. The tracking details say 包裹被集运仓拒签，请联系卖家并申请退款. I contacted the seller to request a return for refund and received their mailing address, but the package does not have a 退回卖家 button available. Does this mean that the warehouse automatically sent the package back to the seller, or do I need to wait a day or two for the 退回卖家 button to appear?

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