I placed an order on Taobao FOCUS, but the cost …

Comment on How to Request a Refund on Taobao by Paul.

I placed an order on Taobao FOCUS, but the cost of shipping to the USA is almost as much as the merchandise. They don’t tell you how much the international shipping will be when you place the order. You only find out the cost later when the merchandise arrives at their warehouse and they ask for 2nd payment. I asked if they will ship by regular China Post (much cheaper) instead of Air Mail, but they won’t do it. The merchandise has already arrived at Taobao, but I am not sure I want it now due to the high cost of Air Mail shipping. Can I get a full refund at this point if I cancel my order? I might still go ahead and complete the purchase if they will give me a better shipping rate. What suggestions do you have?

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