Comment on How to Request a Refund on Taobao by HUE TRAN.
Hi Eric,
I created my Taobao account a few years ago with my home address being input as the default address. In the past I bought some magazines but did not receive. Recently (about a month ago), I’ve also bought some items from some stores but have not received yet. I tried to contact the sellers this morning and they replied that my packages could not be shipped because my address is not correct/recognized. I went to my Taobao setting to check again my address information. Everything is correct but I don’t know the reason why my address showed to the seller with the city name at first position and my name after the zip code and my country name is not showed. I think this is the reason why the shipper could not ship my packages and return them to the sellers.
Has any other customer told you that they met the same situation like me? I have many things to buy from Taobao but now I’m really confused and don’t know what to do.
I hope to hear some advise from you.
Thank you very much for spending time reading my message.
-Hue Tran-
P/S: Ah, I used Taobao app on Android phone.
