Hi Eric, Recently i purchased some toothbrush which comes with free …

Eric

Comment on How to Request a Refund on Taobao by Rachel.

Hi Eric,
Recently i purchased some toothbrush which comes with free toothpaste. The package got rejected by freight forwarder as toothpaste could not be shipped. Freight forwarder sent package back to seller. I am asking seller to remove toothpaste and resend only the toothbrush. Did not want to cancel my order as I bought them at good promotional price. If seller resend package to me, it will be not recorded in taobao system. I contacted freight forwarder and they said they cannot do anything as package has no record in taobao system and will be without an owner. This means that I am unable to include the toothbrush into my consolidated shipping. Need your kind advice. Many thanks!

Rachel Also Commented

Comment on How to Request a Refund on Taobao

Hi Eric,
Thanks for the suggestion. Guess this is the easiest way. Thanks!

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