Hello! Cainiao rejected my complaint. Is there a way I …

Eric

Comment on How To Buy Directly From Taobao:The Complete Guide by Andrea.

Hello! Cainiao rejected my complaint. Is there a way I should word this that makes sense? I’d like to try one more time.

Andrea Also Commented

Comment on How To Buy Directly From Taobao:The Complete Guide

Hello! Thank you. I’ve refunded individual items before but what is the directory to request the lease refund (who do I contact)? I went ahead and paid freight plus the fee.

Comment on How To Buy Directly From Taobao:The Complete Guide

Hi, Eric. This is my third time buying from Taobao directly but I seem to have picked a pretty bad time to order. I made my order February 8th, 2020. Half of my items made it to the warehouse, the other seller was in Hubei and my remaining order ended up staying in the warehouse until today due to the virus stopping all shipments in the Hubei area. Do you know how I can go about initiating an over-lease refund?

Here is the information I have found:
亲爱的会员，考虑志到假期延长导致的仓库恢复收货日期的推迟，为了给您更好的服务体验2020年2月6日-2月29日内完成合单的订单，集运合的免租明从20天延长至40天，在您合单支付运费时，若系统收取您额外的合租费用，请您放心支付，待您正式收到包裏后完成服务后，可由线上发起超租部分金额的退款，转运商会及时为您处理;同时，如果您的包裏已到达仓库，也建议您尽快完成合单，感谢您的支持！

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