You can contact their customer service. …

Comment on Introduction To Taobao Official Package Forwarder 4px by Eric.

you can contact their customer service.

Eric Also Commented

Comment on Introduction To Taobao Official Package Forwarder 4px

yes,it is common,they will charge you 20 HKD for residential or remote address.

Comment on Introduction To Taobao Official Package Forwarder 4px

8-10 days.

Comment on Introduction To Taobao Official Package Forwarder 4px

hi,you can live chat with 4px,here is their contact info:https://www.howtotao.com/taobao-customer-service/

Recent Comments by Eric

Comment on How to Request a Refund on Taobao

no,international shipping fee won’t be refunded.

Comment on Taobao International Shipping: Everything You Need To Know

I’ve described the whole process in this post, consolidated shipping will ship all orders to a warehouse in China, where they will be packed and weighed, and then shipped to your country.
The advantage is that shipping fee is cheaper, but of course the whole process takes a bit longer than direct shipping.

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try read their feedbacks and seller ratings.

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try it on desktop.

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only global distributor can have access to taobao api.

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